Order Processing
At the Diamond Vault, we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: American Express, Visa, Mastercard, and Discover. Prior to shipment, all items are packaged in Diamond Vault signature gift packaging. As soon as you place your order using our easy-to-navigate system, we immediately begin processing it. Because it is immediate, canceling your order is not an option. Most orders are processed and leave our facility in as little as four or five business days. If for some reason you change your mind after placing an order, please see our return policy.
Shipping
We use the most reputable shipping companies to deliver your purchase in a timely manner. We deliver to street addresses in the continental United States, Hawaii, and Alaska using private carriers. We use United States Postal Services (USPS) for APO/FPO and P.O. Box destinations.
Security/Insurance Protection
When your order is shipped from our facility, you will receive an email with the tracking information. All packages are fully insured at no additional charge to you and require a signature upon delivery.
Shipping Options
Please note that the shipping times stated below are in addition to the processing time.
| USPS |
$15 |
|
In-Store Pickup |
FREE |
Deliveries to Alaska and Hawaii may require additional time in transit.
Questions
For product inquiries or help using the the Diamond Vault website, please call 781-326-8600.
Cancellations & Returns
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product through the mail for a refund or replacement within 20 days of purchase.
Returns are easy.
- Please make note of why the item is being returned. You can simply write this on the form you include inside the package.
- The item(s) must be returned in its original packaging and with all accompanying manuals and accessories.
- Package the item securely so as to avoid damage during shipping. If you are returning an item of significant value, we recommend that you insure it against loss or damage.
- All manufacturers' warranties are in effect.
Send the package to:
Diamond Guild
234 Legacy Place
Dedham, MA 02026
